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CSX CEO says recalcitrant workers resisting reforms caused delays
CONTROVERSIAL CSX chief executive Hunter Harrison, in apologising for rail service delays, blamed recalcitrant workers resisting his aggressive cost-cutting measures.
"Over the past four months, CSX has been undergoing a tremendous change, including an operational transformation that will ultimately result in better service to our customers," Mr Harrison wrote in an email to customers.
"The pace of change at CSX has been extremely rapid, and while most people at the company have embraced the new plan, a few have pushed back and continue to do so. This resistance to change has resulted in some service disruptions," continued Mr Harrison.
"We will continue to address these internal personnel matters and our teams have recommitted themselves to reaching out to those affected to work through any service issues and resolve them as quickly as possible."
Reuters reports Cowen & Co said 80 per cent of shippers they surveyed have experienced problems with CSX, and 40 per cent have switched some freight to rival Norfolk Southern. Another 67 per cent have transferred freight to truckers.
"Over the past four months, CSX has been undergoing a tremendous change, including an operational transformation that will ultimately result in better service to our customers," Mr Harrison wrote in an email to customers.
"The pace of change at CSX has been extremely rapid, and while most people at the company have embraced the new plan, a few have pushed back and continue to do so. This resistance to change has resulted in some service disruptions," continued Mr Harrison.
"We will continue to address these internal personnel matters and our teams have recommitted themselves to reaching out to those affected to work through any service issues and resolve them as quickly as possible."
Reuters reports Cowen & Co said 80 per cent of shippers they surveyed have experienced problems with CSX, and 40 per cent have switched some freight to rival Norfolk Southern. Another 67 per cent have transferred freight to truckers.
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