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Alibaba ditches SF Express for not sharing customer data
SF Express, a top delivery firm for Alibaba, claims to have been dropped by the online retail giant for refusing to share its customers' data.
A report in the Financial Times said that Alibaba's Cainiao logistics arm told Alibaba sellers on May 30 to use other couriers in response to SF's decision to stop sharing the information.
The newspaper reported SF as saying that it would continue to guard its core competitiveness and hopes other operators would "be vigilant against Cainiao dipping its finger in courier companies' core data," reported London's Air Cargo News.
Cainiao warned that SF Express' decision to stop sharing data could lead to "confusion" and losses for sellers and customers. The instruction to stop using SF was believed to be temporary.
According to the South China Morning Post, China's State Post Bureau has become involved in the row, after issuing a statement calling on both companies to work out their differences.
The argument also pits some of Asia's wealthiest business tycoons against each other. SF Express founder Wang Wei is reputed to be China's third-richest man following a 75 per cent surge in the company's share prices in February.
A report in the Financial Times said that Alibaba's Cainiao logistics arm told Alibaba sellers on May 30 to use other couriers in response to SF's decision to stop sharing the information.
The newspaper reported SF as saying that it would continue to guard its core competitiveness and hopes other operators would "be vigilant against Cainiao dipping its finger in courier companies' core data," reported London's Air Cargo News.
Cainiao warned that SF Express' decision to stop sharing data could lead to "confusion" and losses for sellers and customers. The instruction to stop using SF was believed to be temporary.
According to the South China Morning Post, China's State Post Bureau has become involved in the row, after issuing a statement calling on both companies to work out their differences.
The argument also pits some of Asia's wealthiest business tycoons against each other. SF Express founder Wang Wei is reputed to be China's third-richest man following a 75 per cent surge in the company's share prices in February.
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