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FedEx brings 24/7 self-collection service to 7-Eleven stores in Hong Kong
FEDEX Express (FedEx), a subsidiary of FedEx Corp., and Hong Kong's largest convenience store 7-Eleven, have announced that customers and online shoppers can pick up their packages at selected 7-Eleven stores at any time of the day and week.
FedEx said in a statement that customers can make us of the new service by simply replying to their FedEx pre-delivery notification message and indicate their preferred 7-Eleven location. They will then receive an SMS message with the pick-up details. Customers are required to present both the Air Waybill number and SMS message at their chosen 7-Eleven store upon pick-up.
The new arrangement applies only to shipments of up to 10 kilogrammes in weight and 105cm in dimension and with a total value for customs of no more than US$500 per shipment.
"Increasingly, customers are asking for more flexibility, from the way they ship to the way they receive packages," said Anthony Leung, managing director, FedEx Express, Hong Kong and Macau.
"Our retail service network expansion through 7-Eleven not only builds on our last-mile delivery capabilities, but also demonstrates our ongoing commitment to responding to the evolving needs of the market. In addition, the new package self-collection service will bring significant value to the fast-growing e-commerce sector, as online shoppers no longer have to worry about missing their deliveries."
Sales and marketing director, 7-Eleven Hong Kong and Macau, Rose Yeung, said: "This is another step forward in expanding our service portfolio, which includes bill payment, ticketing, self-pick-up and donations, making us the ultimate one-stop service solution for our customers and business."
FedEx said in a statement that customers can make us of the new service by simply replying to their FedEx pre-delivery notification message and indicate their preferred 7-Eleven location. They will then receive an SMS message with the pick-up details. Customers are required to present both the Air Waybill number and SMS message at their chosen 7-Eleven store upon pick-up.
The new arrangement applies only to shipments of up to 10 kilogrammes in weight and 105cm in dimension and with a total value for customs of no more than US$500 per shipment.
"Increasingly, customers are asking for more flexibility, from the way they ship to the way they receive packages," said Anthony Leung, managing director, FedEx Express, Hong Kong and Macau.
"Our retail service network expansion through 7-Eleven not only builds on our last-mile delivery capabilities, but also demonstrates our ongoing commitment to responding to the evolving needs of the market. In addition, the new package self-collection service will bring significant value to the fast-growing e-commerce sector, as online shoppers no longer have to worry about missing their deliveries."
Sales and marketing director, 7-Eleven Hong Kong and Macau, Rose Yeung, said: "This is another step forward in expanding our service portfolio, which includes bill payment, ticketing, self-pick-up and donations, making us the ultimate one-stop service solution for our customers and business."
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