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Hiab launches online store for customers to purchase spare parts

HIAB, part of Cargotec, has launched a new Webshop (webshop.hiab.com) to purchase its spare parts on line. Over the longer term the company aims to turn its Webshop into a full-service portal, offering not only products but also different types of services.

The online store is intended for use by the company's service dealers, importers, internal sales companies and key customers. It will be released market by market in a staged fashion, starting from Germany and the UK, a company statement said.

"Hiab's former spare parts ordering portal has been converted into a modern web store with a quick search function, equipment breakdown view, category-based browsing optionand batch order capability," said Hiab e-commerce chief Henri Janhonen.

The portal that includes images of equipment will be updated with all of the customer's orders to increase the transparency of the order completion and transportation status. With the predictive search, customers will be able to find the required spare parts faster and more reliably.