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Community lobster feast spoiled when Air Canada fails to deliver on time
A WOMAN from Alberta wants Air Canada to apology and reimburse her costs after one quarter of the 100 live lobsters ordered from a Newfoundland seafood company had gone bad by the time the shipment arrived. The shipment arrived 18 hours after the lobster fundraiser she organised ended.
Oil well operator Jenny Warrick from the remote community of Cotillion, located 175 kilometres north of Grande Prairie, said that when she arrived at the Grande Prairie airport she was told by an Air Canada representative that the shipment hadn't arrived and 'the tracking doesn't always work".
On the phone for three hours intermittently, her sister, Jackie Panasiuk said she was treated badly by the agent, who told her severe weather had grounded the flight in Toronto, but couldn't confirm if the shipment would reach Alberta that day, reported Toronto's National Post.
'There were so many things that we could have done to mitigate this, but Air Canada just left us in the dark," Ms Panasiuk said of the agent's refusal to move the cargo onto another carrier.
Air Canada spokeswoman Isabelle Arthur said the company cannot transfer shipments to another airline unless it is pre-approved and pre-booked, which 'has to be done in advance and cannot be a last minute solution".
The shipment was grounded in Toronto because of 'very bad weather" and was sent on the first available flight the next day, said Ms Arthur, adding that a 'complex itinerary such as this with connections and subsequent changes makes it challenging to provide real-time tracking information for technical and operational reasons."
Oil well operator Jenny Warrick from the remote community of Cotillion, located 175 kilometres north of Grande Prairie, said that when she arrived at the Grande Prairie airport she was told by an Air Canada representative that the shipment hadn't arrived and 'the tracking doesn't always work".
On the phone for three hours intermittently, her sister, Jackie Panasiuk said she was treated badly by the agent, who told her severe weather had grounded the flight in Toronto, but couldn't confirm if the shipment would reach Alberta that day, reported Toronto's National Post.
'There were so many things that we could have done to mitigate this, but Air Canada just left us in the dark," Ms Panasiuk said of the agent's refusal to move the cargo onto another carrier.
Air Canada spokeswoman Isabelle Arthur said the company cannot transfer shipments to another airline unless it is pre-approved and pre-booked, which 'has to be done in advance and cannot be a last minute solution".
The shipment was grounded in Toronto because of 'very bad weather" and was sent on the first available flight the next day, said Ms Arthur, adding that a 'complex itinerary such as this with connections and subsequent changes makes it challenging to provide real-time tracking information for technical and operational reasons."
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