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CEVA renews with Miele for five more years of white glove service

DUTCH supply chain giant CEVA Logistics has been awarded a new five-year extension to its UK contract with high-end domestic appliance manufacturer, Miele.

The contract, worth US$5.5 million a year, extends a partnership between the two companies which commenced in 2004 and covers a wide spectrum of delivery functions.

A two man, white glove home delivery service to the room of a customer's choice, minor installation and introduction of product functionality as well as removal of old machines are included in the contract.

CEVA provides Miele with a full suite of back-office services including the booking in of all home deliveries to customers which can be up to 1,000 per week.

"Our aim in providing this service to Miele is very simple," said regional CEVA chief Michael O'Donoghue: "We wish to offer them the most professional white goods delivery service in the market."

Said Miele supply chain manager David Pearce: "Having been through an extensive tender process we are confident that the new initiatives being implemented will enhance customer experience and form a major part of our plans for a successful future."

Eight new Miele liveried trucks will be entering the CEVA fleet to support the new contract, along with the use of PC tablets by drivers for proof of delivery, customer demonstration and vehicle tracking.

Miele is based at Ashby de la Zouch. 45 kilometres northwest of Birmingham.