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America Airlines Cargo goes live with air waybill tracking on website
AMERICAN Airlines Cargo has introduced its new redesigned tracking functionalities on its website, the company announced.
Developed to increase visibility into the entire shipping process, the enhanced tracking improves shipment visibility from booking to delivery, said AA Cargo.
Features include live "at-a-glance" status updates via colour-coded progress bars, detailed flight, AWB and customs information, simple access and navigation to shipping history and added sorting and viewing capabilities for logged-in users.
Logged-in users can also sort their shipments by origin and destination, which gives them the ability to quickly simplify and consolidate the information displayed on their screens.
"We gathered feedback from our customers on the tracking process and used that valuable information to make needed changes," said customer service chief Eric Mathieu.
"Our customers wanted better organisation, increased transparency into their flights and shipments, and real-time updates from point A to point B. This is a much easier tool to use," he said.
Developed to increase visibility into the entire shipping process, the enhanced tracking improves shipment visibility from booking to delivery, said AA Cargo.
Features include live "at-a-glance" status updates via colour-coded progress bars, detailed flight, AWB and customs information, simple access and navigation to shipping history and added sorting and viewing capabilities for logged-in users.
Logged-in users can also sort their shipments by origin and destination, which gives them the ability to quickly simplify and consolidate the information displayed on their screens.
"We gathered feedback from our customers on the tracking process and used that valuable information to make needed changes," said customer service chief Eric Mathieu.
"Our customers wanted better organisation, increased transparency into their flights and shipments, and real-time updates from point A to point B. This is a much easier tool to use," he said.
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