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DHL Express opens new hub in Singapore with quality control centre
DHL Express has opened a new facility in Singapore to serve as a hub for global service quality and business IT activities, and will host a new global quality control centre, one of a total of four such facilities. The company also plans to build a new hub at Changi International Airport.
"Our quality control centres are a major investment by DHL in ensuring that we continue to lead the international time-definite delivery market over the long-term," said CEO Ken Allen.
These facilities have been employed by the company since 2007, when they were first pioneered in Asia Pacific. They provide real-time tracking capabilities for individual shipments, flights and truck movements. The teams operating in the centres monitor the status of the delivery network to identify incidents and delays and take proactive action to address them and inform customers.
The other centres are located in Cincinnati, US; East Midlands, UK; and Leipzig, Germany.
"Our quality control centres are a major investment by DHL in ensuring that we continue to lead the international time-definite delivery market over the long-term," said CEO Ken Allen.
These facilities have been employed by the company since 2007, when they were first pioneered in Asia Pacific. They provide real-time tracking capabilities for individual shipments, flights and truck movements. The teams operating in the centres monitor the status of the delivery network to identify incidents and delays and take proactive action to address them and inform customers.
The other centres are located in Cincinnati, US; East Midlands, UK; and Leipzig, Germany.
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