China Post says 2012 express sector cuts delivery time by 5.5 hours

CHINA State Post Bureau says its study showed that the average package delivery speed in China's express sector had shortened by 5.5 hours from 2011's 60.5 hours to 55 hours, Xinhua reports.

The results of China Post's express industry survey on 11 major companies in 50 major cities, examining sorting, transport, and distribution and time spent, also showed that speed was the biggest customer concern, followed by price, network coverage and service quality.

Still, different users have different issues in choosing an express company. Individual users tend to care more about network coverage, while speed and security loom larger with corporate users.

China State Post Bureau director Liu Liangyi said consumer's demand has diversified as the ties between express service and people's daily life grow closer. Express companies have to offer a more diversified spectrum of services to cater varied needs.