OW Bunker unveils new global quality control standards to reduce claims

OW BUNKER, a supplier of marine fuels and lubricants, has launched a new global standard to ensure the quality of products supplied by its physical division as part of strategy to drive complaints below one per cent.

Customers will now be provided with a specification analysis on a minimum of 90 per cent of all physical product orders, delivered prior to the usual testing procedures conducted by an external fuel oil analysis provider. This ensures total rigour in the fuel oil testing process and guarantees that customers receive quality products.

"Fuel quality is critically important to our customers, particularly as regulations become more stringent. Our new global standard on pre-testing analysis provides customers with confidence in our products and our quality control processes," said OW Bunker vice president Jan Christensen.

"Claims are expensive for all parties and something that shipowners can ill-afford in the current economic environment. Pre-testing analysis reduces unnecessary claims and saves customers' money. Through this and other quality control measures, OW Bunker is striving to achieve an industry-leading goal of less than one per cent claims," Mr Christensen said.

This is the first of a series of global standards that are being introduced to the market by OW Bunker. Further standards will be launched over the next six months, a company statement said.